Consumer GuidesPlumbing

How to Hire a Plumber

Sooner or later we all need to call a plumber. A plumber is expensive and there’s no way around that. But, there are a variety of ways to get the most value for your money. This guide will highlight the most effective ways to save money on plumbing.

Compare Hourly Rates

The first, and often only thing, that consumers zero in on when comparing plumbers is their hourly rate. People figure that they should hire the “reputable firm” with the lowest rate. Sounds simple and direct but it doesn’t always work.

The first concern is with the concept of “reputable.” For most people, if they have heard the name many times over the years, they feel that the firm must have an established reputation. Unfortunately, this is often untrue. In the plumbing field, in particular, several of the most highly promoted companies have the worst track records.

The second problem with the hourly rate is that it is difficult to compare rates because of the many ways plumbers count the hours. Travel time is a factor that should be considered. Plumbers spend a good part of their day driving from job to job. They must be compensated for this time.

The bottom line is that it is very difficult to make objective comparisons between two plumbers’ hourly rates. But there is an even bigger problem with focusing on hourly rates. The issue of quality should be considered.

The best way to select a plumber is on his overall ability to deliver customer satisfaction consistently. Costumer satisfaction takes into account all of these issues and constitutes an accurate indication of value received.

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